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Terms and Conditions of Use

Confidentiality

All Information regarding customers, orders & artwork will remain confidential between our companies.

Artwork

All artwork is to be a sharp black image. Artwork used to create business cards or letterheads can be used. The following formats are acceptable; Adobe Illustrator AI, EPS. We use PC format. Additional costs for touch up to artwork, from $50.00 upwards depending on what is needed, and will be disclosed to you prior to commencement of production.

Art Approval

Artwork will be submitted for your approval by fax or email and should be returned ASAP by fax . Delivery times stated, start from the date signed artwork approval is received.

Shipping Instructions

Goods will be delivered to your business address unless otherwise stated. All invoices will be delivered with goods. Invoices will be sent same day if goods are requested to be delivered to an alternate address.

Freight

Where no freight company is specified on your purchase order, we will ship by our carriers and add freight cost to invoice.

Delivery Times

Generally, there is a two week waiting period from the approval of artwork, however, in the unlikely event of goods being out of stock or your delivery date not being able to be met, we will contact you to advise best delivery date. Orders for custom made overseas cannot be cancelled due to delays caused by external effects, ie. Shipping, customs, delays or strikes.

Payments

A 50% deposit will be required on all orders, with the balance payable upon delivery of goods, until credit status is applied for and granted. Once granted, credit is strictly 7 days net from date of invoice. New orders will not be processed if accounts are outstanding in excess of 28 days. You will be notified your credit has been stopped. Credit will recommence when all outstanding amounts have been received. All cheques are to be made out to Mister Monogram.

Insurance

Insurance on goods in transit will be at your risk.

Alterations / Cancellations

Once placed, an order cannot be cancelled unless agreed by us in writing. A cancellation fee will be incurred. Any changes after order has been placed will be charged and will be invoiced to you.

Returns / Credits

There will be no credit on printed or embroided items. Returns in writing within 7 days of invoice date will be considered on all unbranded items. Returned goods will not be accepted unless we have acknowledged your claim in writing and advised you to return the goods.

Charges

All charges and costs will be plus GST, and will appear on the quotation. All prices quoted will stand for a period of 21 days from date of quote.

Surcharge

A surcharge of $40.00 (plus GST) applies to all unprinted items ordered under the minimum quantity specified for each item and a surcharge $60.00 (plus GST) for all below minimum on branded items. All orders under the minimum quantity are subject to acceptance.

Pricing Policy

All prices are subject to change without notice. All orders are to be in writing. We do not accept verbal purchase orders or instructions.